Original Project Ideas:
Reduce the number of calls taken in inpatient pharmacy relating to prescription progress had been identified as taking up a significant amount of staff time. To quantify this we used some learning techniques.
Our Objectives:
To reduce the number of calls relating to prescription status by 50%
The reasons we selected this project:
- No tracker access on ward
- Untrained ward staff
- Poor compliance from pharmacy staff
- Repeat calls for same prescription
- No user guides for tracker available
- No awareness of benefit of compliance
How we achieved our objectives:
- Pilot ward = J97
- No. of calls prior to pilot: 13
- No. of calls after pilot: 0.
- Create access to tracker at ward level, train staff, engage with ward tech, compliance poster, awareness poster user guide for ward staff.
Skills learnt:
- Practical Problem solver
- Set-up Reduction
- Data analysis
- Visual management
- Waste elimination and Cause effect diagrams
