NHS – Fast Track

Original Project Ideas:

Reduce the number of calls taken in inpatient pharmacy relating to prescription progress had been identified as taking up a significant amount of staff time. To quantify this we used some learning techniques.

Our Objectives:

To reduce the number of calls relating to prescription status by 50%

The reasons we selected this project:

  • No tracker access on ward
  • Untrained ward staff
  • Poor compliance from pharmacy staff
  • Repeat calls for same prescription
  • No user guides for tracker available
  • No awareness of benefit of compliance

How we achieved our objectives:

  • Pilot ward = J97
  • No. of calls prior to pilot: 13
  • No. of calls after pilot: 0.
  • Create access to tracker at ward level, train staff, engage with ward tech, compliance poster, awareness poster user guide for ward staff.

Skills learnt:

  • Practical Problem solver
  • Set-up Reduction
  • Data analysis
  • Visual management
  • Waste elimination and Cause effect diagrams

Before:

No standards on place on any wards.

Vision:

PTS implemented on all wards

Allow nursing and ward based pharmacy staff to deliver more face to face patient care

• Release time in dispensaries to concentrate on processing work

• Improved audit trail of medication journey from Pharmacy to ward.

After:

  • 305 calls over 14 days = 153 calls per week
  • 36 working days per year
  • £2403 per year based on average band 3 wage
  • Potential saving of £12,000 per year across all Trust dispensaries
  • Even greater potential cost savings across the wards

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