Reduce the number of calls taken in inpatient pharmacy relating to prescription progress had been identified as taking up a significant amount of staff time. To quantify this we used some learning techniques.
To reduce the number of calls relating to prescription status by 50%
The reasons we selected this project:
No tracker access on ward
Untrained ward staff
Poor compliance from pharmacy staff
Repeat calls for same prescription
No user guides for tracker available
No awareness of benefit of compliance
How we achieved our objectives:
Pilot ward = J97
No. of calls prior to pilot: 13
No. of calls after pilot: 0.
Create access to tracker at ward level, train staff, engage with ward tech, compliance poster, awareness poster user guide for ward staff.
Practical Problem solver
Waste elimination and Cause effect diagrams
No standards on place on any wards.
PTS implemented on all wards
Allow nursing and ward based pharmacy staff to deliver more face to face patient care
• Release time in dispensaries to concentrate on processing work
• Improved audit trail of medication journey from Pharmacy to ward.
305 calls over 14 days = 153 calls per week
36 working days per year
£2403 per year based on average band 3 wage
Potential saving of £12,000 per year across all Trust dispensaries
Even greater potential cost savings across the wards
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