In our experience some of the biggest opportunities for improvement and some of the most powerful results of Lean implementation have come from service and transactional processes.
Continuous Improvement implemented in a transactional environment can make big difference to overall company efficiency. Approximately 70% of the cost of a business is outside of the manufacturing floor, yet these processes are often ignored in process improvement.
We worked with RosRoca to help improve their office environment. This is what we did.