Improvements to Despatch Process

Reasons we selected the project

  • Un-organised area
  • Targets not being met
  • Feedback from employees
  • Achievable within project scope (timescale given)
  • Suitable location

Our objectives

  • To reduce Non-value added time by 20%, data gathered using Time in motion study
  • To increase Quality by 50% using 5s activities
  • Cost saving target of £5k, by reducing labour on work orders and increasing productivity

How we achieved our objectives

Collected data

  • Time in motion
  • Review layout
  • 5S Audit

 

Reviewed and updated

  • S.O.P
  • Training matrix
  • Method / Process
  • Reduce / Rationalise components

Skills we learnt

  • 5S process
  • Problem solving
  • Data collection
  • S.O.P creation
  • Health & Safety
  • Diversity & Equality

Pre-Improvement Data

  • Quality - 56 (5S Score)
  • Cost - £16,800 labour cost (per annum)
  • Delivery - 240 seconds per order

Post-Improvement Data

  • Quality - 75 (5S Score)
  • Cost - £13,920 labour cost (per annum)
  • Delivery - 200 seconds per order
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