The pharmacy has been spending £103,000 annually on taxis. This is due to a multitude of issues within the department. The team conducted a comparison of taxis booked and costed between this time.

Number of taxis 2016: 595 at a cost of £3906.50

Number of taxis booked 2017: 427- at a cost of £2726.85

Reasons we selected the project

  • To reduce the unnecessary cost of taxis in the NHS trust
  • Put clear system in place to and standardise the system
  • Too many users of taxis
  • Stock levels incorrect
  • Departments send multiple taxis to one area but different wards

Our objectives

  • Designated taxi Lead
  • Put in S.O.P and visual aids
  • Collaborate shuttle times one driver, one passenger
  • Chapel Allerton to have a central point
  • Additional pick ups to accommodate Aseptic

How we achieved our objectives

Team measured times, departments, number of taxis and compared the data over a period of February and March 2016 -2017

Skills we learnt

  • Practical problem solver
  • Risk assessments
  • Data analysis
  • Visual management
  • Waste elimination and Cause effect diagrams

Pre-Improvement Data

  • QUALITY –14% of Pharmacy shuttles did not arrive over a two week period
  • COST- £30,000 aimed at taxis of goods and staff
  • Moorhouse HGV £40,630- QC van £3,662- Pharmacy Shuttle £29,386
  • DELIVERY – Double bookings- wrong drugs sent in error and re-ordering of taxis

Post-Improvement Data

  • QUALITY – after giving a briefing to staff regarding the taxis, over the next two week period this reduced to 7%
  • As a team we monitored the usage of taxis over the stated period, collaborated with estates, shared weekend and out of hour services and we found that  168 fewer taxis were being booked spending £1180 less which gave us a saving of 30%
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